Neither ABC nor the national press have been able to determine whether Sean’s refund went through under section 75 or a similar process called ‘chargeback’. Both American Express and Southern Rail have been (unsurprisingly) tight-lipped about the basis on which Sean’s claim was awarded. In order to cover all bases in helping passengers make a similar claim, we now launch a second guide to the ‘Credit Card Challenge’. The best news of all is that ‘chargeback’ claims can cover purchases made on a debit card too.
It is impossible to guarantee success through either of these methods, but the fact that Sean’s claim was successful may mean that there is still a chance to set a important precedent. Such a precedent would not only be game-changing for consumer rights over rail, but could also leave you thousands of pounds richer after a whole year of suffering Southern Rail’s service.
Step One: read our guide to using chargeback:
Step Two: use our template letter to start our own claim:
Step Three: attach evidence to support your claim (example here):
Please write to us at firstname.lastname@example.org to let us know if your claim was successful. Please note that we are a volunteer-run campaign and do not have the resources to advise individuals on the specifics of their claim.
ABC is providing this information to assist a person in making a claim under their bank or credit card company’s chargeback scheme, in connection with services provided by Southern Rail.
The sample letter provided is a template only. Any person using it does so at their own risk and accepts full responsibility for the content and accuracy of his or her claim. ABC is not a party to any such claim and accepts no responsibility or liability for the accuracy of any information provided.
ABC does not guarantee the outcome of any claim and accepts no liability whatsoever in the event of any claim being unsuccessful.