ABC Passenger Survey 2016 – how much is the Southern Rail crisis costing us?

Our survey went out on December 10th, receiving over a thousand responses within just 24 hours. A series of 50 questions aimed to represent the effect on commuters’ individual lives and wellbeing over the past six months of the Southern Rail crisis.

Questions focused on the costs to commuters – covering time costs, personal impact, work impact, extra expenses and much more. We also posed in-depth questions into the everyday difficulties of travelling on Southern Rail, and the health and safety risks that have been a daily concern over the past six months of service breakdown.

A few opinion questions were inserted at the very end of the survey, in order to minimise the chance of respondents undertaking the survey with ulterior motives/ political bias.

Download the full report here: abc-passenger-survey-results-2016

 

 

 

 

 

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