Our letter to Paul Maynard, 28 Nov: maynard-letter-28-nov
Paul Maynard’s letter to Louise Ellman MP, 22 Nov: ellman-letter-22-nov
We are writing in response to your letter to MPs of 22nd November, which has now been widely circulated on social media.
You state in your letter that you are not even remotely happy with the situation – for passengers living through this on a daily basis, that is an understatement in the extreme. With today’s announcement of an ASLEF drivers’ strike, the damage to the health and livelihoods of thousands of people in the south is about to reach its peak, and still your Department does not act – which is not only in your remit, but your urgent responsibility.
The 12-car “state of the art” 700 class Thameslink trains that you refer to do offer slightly more passenger capacity, if not comfort, by removing seats and depriving standard class passengers of tables on the long commute from Brighton to London. However, as you know, neither the Thameslink programme nor these new trains are central to the dispute. The existing 377 class trains have also been equipped with cameras for Driver Controlled Operation and it is the botched attempt by Govia Thameslink Railway (GTR) to move to Driver Controlled Operation, not new trains or the Thameslink programme, which has crippled Southern.
Oddly, your own department agrees with us in a letter published online from Alana Rea, Correspondence Manager for Passenger Services, on 16th November which states “the current situation has come about due to the intersection of three issues: understaffing on the part of GTR; the industrial action by the RMT union; and substantial engineering issues…” You seem to have omitted to mention understaffing on the part of GTR in your letter to Members of Parliament – why is this?
You refer twice in your letter to the current strikes as being inexplicable. In November 2015 the ASLEF and RMT unions published a statement online stating they were “completely opposed to Driver Only Operation” and committing to “campaign in unity to oppose any extension of DOO.” Significant union opposition to GTR plans was completely predictable, and even forecast in the RSSB report commissioned into the matter. Instead, the DfT concealed plans for DOO from consultation with the unions, the public, and disability groups, and chose a stealth tactic of introduction; with GTR pushing industrial relationships to a breakdown early on with such measures as preventing staff from parking at stations, and preventing rest day working. For a railway which your own department states is understaffed, the results have been disastrous.
Of the many concerns being raised over this hasty, stealth-like and incoherent implementation of DOO is the problem of disability access, as relates to the Platform-Train Interface (PTI). It is clear that the issue of PTI has been completely overlooked – and is mentioned only once in the so-called “independent” RSSB safety report on DOO. Since that time, we have seen GTR change the OBS role to include dispatch duties (so late did they acknowledge this oversight). At the same time, we note the new maps on the 377 trains, which now requires advance booking for disabled passengers all over the network. This compulsory pre-booking of travel, combined with the RSSB report’s clear anticipation of ‘natural wastage’ of staff, seems to indicate a future without the right of ‘turn up and go’ travel for the disabled – a clear breach of the Equality Act that Ann Bates OBE has suggested will set back access rights 30 years!
Passengers are exhausted. We can’t take our business elsewhere, we can’t get straight answers, and we are increasingly aware that we are viewed as cannon fodder in this dispute. We now understand that the enhanced compensation promised by the then Prime Minister in June this year will consist of 15 minute delay repay funded by our taxes, which has no firm date to be introduced.
We are waiting to learn whether your department will allow GTR to claim force majeure in connection with Southern – a verdict which is now unacceptably overdue. Given that your department recognises this railway was understaffed, industrial action over DOO was entirely predictable, and the disruption from Thameslink was anticipated and built into the commercial terms of your contract, we can assure you passengers would find awarding force majeure unjust.
Your letter does not propose a firm course of action, yet we need one now more than ever. Only the DfT has the authority to force a resolution of the industrial action perhaps in line with the swiftly resolved and forgotten Scotrail agreement. Only the DfT can release the details of how this franchise is managed and accept that the public interest in this outweighs commercial interests. When the Department removed commercial risk from GTR in this management contract, it assumed accountability and is now failing the public with what is likely to go down in the history books as the rail scandal of a generation.
The quality of our working and family lives is now intolerable, and the damage wreaked on hundreds of thousands of the public in the South is quite frankly, unforgiveable. We insist on your urgent action now—to continue in the unaccountable manner you have chosen is nothing less than a betrayal of the public.
We await a response at your earliest convenience,
Commuter campaigners from the Association of British Commuters.
2 thoughts on “Letter to Paul Maynard – the DfT must ACT NOW and avert the rail scandal of a generation…”
“We are investing around £2 billion on new 12 carriage trains, which will provide a step change in comfort…” – yes, a step down! Practically forcing passengers in the window seats into a ‘stress position’ for 90 minutes at a time! So far Govia Thameslink have failed to respond to enquiries under the Environmental Information Regulations 2004 regarding this “comfort”… https://www.whatdotheyknow.com/request/health_safety_assessment_of_seat
You’re lucky to be able to even get into one of those seats. I am 6’4″/193cm and it simply is not possible to occupy that seat, or the aisle seat which unless I sit with my back to the passenger in the window seat and put my legs in the aisle. Given that the table-style groups of four seats (without the table) don’t allow legroom for two passengers facing each other, I estimate I can only occupy around 10% of the seats on these trains.